FAQs

How do I customize my jewelry?

You can customize your jewelry in one of two ways:

1. Add a pre-made bracelet or necklace (under their respective tabs) and your choice of charm(s) (under the customize tab) into your cart and specify the charm/jewelry pairings in the additional notes. (if you don't do this, your charm will not be added and simply shipped un-attached) 

2: Start completely from scratch. Under the "customize" tab, all of our chains and charms will be listed. All you need to do is add your chain/length and charm(s)! You will also need to list the details of charm/chain pairings in the "additional notes" section. (if you don't do this, we will reach out and may cause your estimated shipment to be delayed) 

 

ALL NECKLACES/BRACELETS COME WITH A LOBSTER CLASP BY DEFAULT. If you want a toggle clasp, please specific in the "additional notes". The ONLY product that comes with a toggle clasp is the Paperclip Charm Bracelets.

 

How do I know which length bracelet or necklace to get?

We recommend you measure your wrist and add an inch for bracelets. For necklaces there will be two adjustments 16.5/18in. If you choose a necklace size "16.5/18in" your necklace will have an adjustment for both lengths. If your necklace size only states "16.5in" or "18in", you will only be able to wear that one length. 

 

How does local delivery work?

If your purchase distance qualifies for local delivery, the option will pop up while checking out. Orders $15+ qualify for free delivery while others require a $2 fee. These will be delivered within 1-2 business days. Please leave in the additional notes, if you need it before a certain time/date so we can try to accommodate.